Cowles Nissan

If I could I would give negative 10 stars. I took my car in for a simple recall. I went to pick up my car now its no longer working. They told me it was the battery, which is impossible i just replaced the battery. One of their techs checked the battery it was working fine. They refuse to accept the fact that they did anything to my car. I drove it into the dealership just fine and the car was in perfect working condition, how is it that I take it to them for a brake flush as part of a recall now i cant even start my car or take it off their lot. When they handed the keys over to me at no point did they even mention anything was wrong with it or that it wont start.

On the service sheet they suggested new spark plugs (i just changed these 1 month ago), they said car needs alignment (I just did this 2 months ago), they said I need new brake pads, (these are new as well. They kept us waiting in the cold for 30 minutes, we went inside demanded to speak to someone and no one came for another 40 minutes. While we waited there was an older lady who told us that she came in to get her car fixed, and ended up leaving with a new car because they "couldn't fix" her old one. They had me speak to their Sales Manger Tony, which was no help at all. He told us to leave the car there over the weekend (this was a Saturday) and they would call us on Monday. Monday came, no one called. Tuesday Passed, no one called. I called Wednesday asking what the hell is going on, and they promised they would have the Service manager Chris Cooper call. He finally calls back and again says its the Battery, AND because the battery is bad the car is flooded. WHAT THE HELL! Again they refuse to fix what they did, and tell me if I want it working i'm going to have to pay. Its been 1 week now, and they are still refusing, and do not even offer to tow my car.

A super nice buying experience without any of the hardselling. Lavid kindly took us on a tour of models which best fit our family needs. I would highly recommend my friend's Cowles Nissan.

Jannie Lloyd is a very great sales consultant. I will always buy car from her and recommend friends and family.

Very profesional guy hi anwer all my question and give me the best information abouth the best car for my acording with my budget.

Claude was super helpful and took the time to make sure we were happy and felt satisfied with the sale! The team at Cowles Nissan is friendly and made buying a car an AWESOME and easy! Cheap prices for good quality!

I was visiting nissan to get a part for my car. Claude approached me about a chance at a better car. Invited me in. Got me a great car and a good deal. Nice people and proffecional. I defeninatly recommen this dearlership. Thank you guys for your help.

Everything was done well and very professional. Very happy and would suggest to my friends and family.

Claude was a magician. He made the sale happen and my family and I are so appreciative. If you go to Cowles ask for Claude, he doesn’t give up on you.

Peter was very professional and had our best interest in mind. Answered all our questions and made it a pleasure to purchase a car through Nissan. Will recommend him to family and friends.

He was a good man he take care of me very good I was recommend to him by a friend who both a car from him.

This was the best service I've had since I can remember. No waiting. Very helpful. You are doing it right.

Troy was amazing, he met my needs with no problem. He allowed me to be open and honest, and he was athentic throughout the whole process. I will continue to shop with him.

Troy (sales consultant) is exceptional!!! I really feel like he takes the time to listen and give you the best choices. Everything is slowed down and explained in plain English.

The experience was wonderful and the staff was friendly and knowledgeable. My family has made Nissan of Woodbridge VA our home for car buying!

Claude was exceptional. not pushy or aggressive two things I do not like would definitely recommend him to others.

The crew and staff at Nissan Cowles treat people the way they want to be treated....that’s excellent!

Lucious Pitts has helped me very well. He has a great personality. He gave hope even though I came in without any hope. Now I am very happy to served by him.

Jannie Lloyd is an exceptional and outstanding saleslady. She is very professional and caring. I will come back to her and will surely recommend all of my friends and families to her.

Jannie is an awesome salesperson! We love our new Nissan Pathfinder, that is perfect for our growing family. We were so surprised when Jannie contacted us to find out if we were enjoying our new vehicle. Thanks Jannie! Lucious was very knowledge and very professional. Great Job!

Troy, my sales person, was incredibly knowledgible and helpful. He took the time to listen to what I needed for my family and myself. I have bought from Cowles Nissan in the past and each time the process has been very very pleasant.