Breitling USA Inc

My name is Eugene LeGeza.
Repair order BUS. 014940
Today, July 6,2023 was my final conversation with Breitling repair service center manager by name Nicole. Almost 10 days of every day conversations with different representatives about why watch under warranty repair.Official Breitling web clearly indicated 5years warranty repairs if any mechanical problems happen. I purchased watch at October 2018 and it’s around 5 month till warranty ends. By some reason , they refused to repair watch without charges base on 2015 date of production. I tried to explain so many times, that’s Breitling computer error but nobody wants to do investigation and help me. Representatives just to busy for extra time. I explain to everyone, that am US army veteran and recovering after massive heart attack. 10 day on stress to call them with explanations extremely difficult and dangerous for me. Manager “Nicole” said “ you have to pay $1500 for service repairs or take watch back without any”
4years ago I was sended watch for repairs with absolutely the same problem, one of the pusher simply stocked. Now, after repairs it’s happened again. Very disappointed.
Customer service representatives just fallow instructions and didn’t care about customer happiness.