Marco's Pizza

The food at Marco's is excellent! We go there all the time,wouldn't' go anywhere else.Service is great.

I saw this place got a couple of bad reviews. We have eaten there twice and both times the pizza and service have been great. The kids like the little TVs in each booth and watch Disney Channel. Prices are average, but the pizzas are large and we always have some left.

My wife and I dined in the last week in Oct,2012, service was great, food was good, just that we were over charged on our bill and I didn't catch it til I had already paid with my debit card. So I pointed it out to our waiter and the night shift manager ask if it would be ok to give us a credit for the $3.25 the next time we came in, I said yes that's fine . I have been back there several times to pick up pizzas but had forgotten about the credit. I was in there yesterday afternoon to place my order and my wife reminded me about our credit there. So I told the young lady that took my order and she found the note from the manager but told me it could not be used with $10.99 special I had ordered, that it could only be used for a pizza at regular price. Now I know I'm old and not as sharp as I use to be, but that just isn't right cause if they had just refunded my $3.25 in Oct I could've used it yesterday and got the $10.99 special for $7.74. I know it's just $3.25 and its not a lot but its the principal of the matter and I will be going back there today to discuss this matter with the manager. If we can not correct this issue, we will not be eating at this restaurant any more.

Had a problem with the pizza I ordered, extremely greasy from the Warner Robins store on Russel Pkwy. This was not normal of Marcos, so I wrote customer service. Britney Duggan did write back apologizing and stating "The store owner of the location you visited has received a copy of your concern and should contact you soon." 3 people were CC'd on the email. That was the 20th of June 2012, I replied to all and sent a follow up on the 29th of June, no email was returned. Today is 8 July 2012, although we used to be a regular customer and ordered 3-4 times per month from Marcos, they have lost my business over this. This company must not understand they work for the customers, and should address issues accordingly. Contacting customer service was good, it was management that didn't follow up, very poor on their part, and for the owner to be on that email, and not respond, very disappointed. Will pass on to all my friends and co-workers.



If you own/manage a business, let this be a learning experience, you always try to accommodate your customers, not ignore them.