Waco Glass & Mirror

I don't understand the bad reviews , I have been doing business with this company for at least 30 years & have always been treated with the utmost respect , and very friendly service !!

Between the clerk (Jennifer) and the "manager" Joann, this company made it quite clear that their customers do not come first. The clerk was rude from the very beginning of my phone call to place an order for glass. Her response to my wanting to put an order in, was basically that I was bothering her and she had better things to do. She sighed and rudely paused throughout the conversation and asked rudely for me to repeat information. When I called back and asked and asked the women who answered what her name was I got an automatic and very loud "WHO IS THIS!" I asked is this a business and she continued to ask who I was.. I asked to speak with the manager. A women got on the phone (not even sure if she was the manager) and she stated that her employee did nothing wrong and she didn't understand what the problem was. I explained this was going nowhere and I would take my business elsewhere. I called Freddy's Glass and was treated with respect and talked to right. I got my glass and will NEVER go to this company again and will not recommend this company to anyone.