More Info
- Extra Phones
Fax: (559) 688-5073
TollFree: (800) 994-5040
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- all major credit cards
- AKA
Carrolls Tire-tulare
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- Other Information
Parking: Street, Free
Reviews
03/12/2008
I purchased a set of wheels and tires from this shop. Made an appointment 4 days later to have the wheels installed on the car. First was sold a 225/45R18 tire. When the day for the install came, they didn't have any in stock. So, I was told to go with a 225/40R18 tire otherwise I would have to wait 2-3 weeks for the install. They knew for 4 days I was going to be in and they are a tire shop. They couldn't order ahead of time or transfer from another one of their stores?
The wheels they ordered was not the correct bolt pattern for my car. They pattern was off by 7m.m. Why they didn't order the rims with the correct bolt pattern I do not know. The manufacturer makes the rims with the correct bolt pattern. When the patteren is not the same, your are suppose to run hub centric rings on the rim. This helps to keep the wheels from vibrating and causing the steering wheel to shake.
Next, the installer was complaing that he wanted to go home. So he slopped through the install and gouged 3 of the 4 rims on the lip of the rims. When I confronted the management staff on this, they said that it is not their fault and that it is my responsibility to take care of this.
This shop has bad customer service. Lazy staff. Avoid at all costs.
I will not be doing any work with this shop ever again and will make it a point to let people know how this shop does business and treats its customers.
03/12/2008
Provided by SuperpagesBought a set of wheels and tires from this shop. Made appt to bring car in 4 days later. When arrived, was told they did not have my tire size in stock and would have to settle for a smaller tire. Then, because the installer was wanting to leave for the day, he slopped through the mounting of the tires and damaged 3 of the 4 wheels. When confronted with this, the management did nothing. Actually said it was not their fault and were not responsible for the damage. The car had not even left the shop, was still on their rack without any wheels on it. How is this owner damage? $1000 dollars for wheels and tires, and this is customer service?Stay away from this shop as far as you can!!!
05/16/2007
Provided by SuperpagesSERVICE WAS TO HAVE MY CAR LOWERED APPT WAS MADE I TOOK THE TIME TO COME IN EARLY AM DROPPED VEHICLE OFF AS TOLD 1 HR LATER TOLD PARTS TO LOWER VEHICLE WHERE NOT FOR THE VEHICLE. PAID 40.00 DLRS DUE TO MECHANIC REMOVING AND WORKING ON CAR.. TURNED OUT MECHANIC JUST DID NOT WANT TO WORK ON MY CAR TO MUCH WORK? SAID PARTS WHERE WRONG CALLED MANUFACTURE OF THE LOWERING COILS WAS TOLD BY THEM THEY ARE CORRECT ON PART SPECIFICS. REMOVED COILS MYSELF PARTS FOUND TO BE A PERFECT FIT. MANAGER WAS NOT WORRIED ABOUT NOT MAKING BUSINESS RIGHT I WAS TOTALLY IGNORED. POOR CUSTOMER SERVICE THEY WILL BELIEVE THE MECHANIC BEFORE THE CUSTOMER.......I ENDED UP TAKING THE VEHICLE TO TF TIRESHOP WHO PROVIDED THE MOST EXCELLANT SERVICE AND PRICE. AND HAD NO PROBLEMS INSTALLING THE PARTS WITH NO ISSUES THAT IT DIDN'T FIT. SO BE CAREFULL WHEN YOU ASK FOR SERVICE AT CARROLL TIRE
Details
Phone: (559) 688-5040
Address: 2200 E Tulare Ave, Tulare, CA 93274
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