Penske Cadillac Buick GMC South Bay

I definitely agree with all the other reviews on here. I took my 2014 buick enclave which I purchased there for faulty gear shifter that had bad clicking vibrations. Its under warranty and a week later it WASNT fixed. Gary Anderson their service manager claimed it was NORMAL! He was being condascending, unprofessional and a total jerk saying they wouldn't fix it. I've owned a cts and srx at other cadillac dealers and never had a bad experience. I have never felt so disrepected and unappreciated as a customer as I did there. Service there is horrible. Needless to say they lost me as a customer and I will take this up with their guest relations office for sure. Take your car to boulevard or martin Cadillac. They are courteous and professional there and have a much better team.

I Brought In My Hummer To Have Services Done To It and They Had Me Sign A Contract For 1,600 and a guy called from Service Consultant and said it wouldn't be 1,600 but instead it will be 5,000 and he added different things that i didn't need. . . i will not recommend this place to anyone

My wife was visiting her Mother in San Diego and they drove my Mother-in-Law's 2003 CTS to Los Angeles to visit the kids and Grand Kids. On the way back to San Diego, the check engine light came on. Because they did not want to risk being stuck on the road, they called me in Houston, Texas to find out what they should do. I sent them to Penske to get the car checked out, which usually takes about an hour. A service rep told them they needed to keep the car over night, or they could go ahead and take the trip to San Diego the light was no big deal. When my wife attempted to explain what she read in the service manual about potential damage to the vehicle if you drive it with the engine light on, the rep gave her the "TIME SIGN" as if she knew nothing of what she was talking about.



When my wife called me back with the report of this incident, I then directed her to Coast Cadillac in Long Beach. They took about 40 minutes and checked out the vehicle; turns out that the problem was a bad sensor that would cause the car to stall when it gets hot. Was a $500.00 job that took about an hour and a half, and they cleaned the vehicle afterwards. Perhaps Penske Cadillac and Hummer's service rep Odell, could learn a few things from these guys about customer service and not drive revenue out the door and to their competition.