Rancho Liquor

READ BEFORE YOU PLACE AN ORDER ONLINE: (If you want to ensure you receive exactly what you see, do not buy from them online)

I read all the bad reviews but decided to give this store a try anyways, what a big mistake. I ordered a bottle of whiskey from their website, where they have a nice picture showing the bottle and box. Very nice packaging edition with satin and a small booklet. I received the item, and just like other reviewers , the bottle presentation was a complete different one, even came damaged in one of the corners.

I called them immediately and politely explained the situation, the person started getting aggravated and rude. His explanation was that they can put a picture of whatever packaging they want, because the contents are the same type of whisky.

Anyone knows that part of the value of these drinks are the packing, presentation, and in this case even the special edition booklet that they are displaying. They don't care, they are deceiving customers on their website and they know it.

Intentionally and unapologetically deceiving customers online, rude over the phone. Avoid a headache, and find another website that has principles and is not seeking to make money with their misleading business practices.

I have been a customer with Rancho Liquor for about 3 years now. They always make me feel special when I go in the store. They are very friendly with my kids. And my daughter loves all of them. I am on a first-name basis with the manager, but all the brothers are friendly and respectful all the same. They are very professional and treat their customers the same. I only recommend Rancho Liquor. I would go out of my way to do business with them.