Kaz Automotive

I have never in 30 years of driving and dealing with vehicles found a better place to take any of my vehicles.

Kaz is the best! I can't believe the negative reviews about customer service. To be honest with you, I don't really care how the people at the front desk act -- I know they are under a lot of pressure. I am more concerned with the quality of the mechanics and the price I am charged. I have been a customer for along time and these folks are the best in North Stafford!

I have been going to Kaz for a long time and have never had a bad experience. In one instance I went to Kaz for a heating problem. They were having problems diagnosing the problem and sent me to the dealsrship. So I went to the Audi dealership was told the problem was the thermostat. I had originally told Kaz the thermostat was the problem so Kaz put a new one in for free. This was a $600 repair. Also I have never had a problem with anyone at the service desk. I found the staff knowledgeable, friendly and efficent.

I've had both my vehicles in here a couple times. They've failed to diagnose problems - that other shops later found - yet still charged me quite a hefty diagnostic charge. They've given me the run around with customer service. If you want customer service and a fair price, go somewhere else.

Rude and disrespectful customer service. First and last time coming here..talked with a Cathy Dennison and she was very short, rude and disrespectful to me. Not only did she quote me one price and then turn around and give me another. She would not clearly explain to me the work that needed to be done. While waiting for my car, she was also rude to the employees that work there. Treating them like with no respect. Sitting behind the counter, talking on the phone and playing on facebook is all she did, while everyone else seemed to run around working. When I went to check out and pay, I had to wait for whatever reason at the counter for her to finish up a conversation with someone on her cell phone. How rude can you get. No have a nice day or thank was told to me. I even took upon myself to go ask another person behind the counter a question and she was wonderful. Took time to explain it to me and even pulled the mechanic out to go over everything with me. That is how is should be done but not with this Cathy person. Don't bother her, she will make you feel like crap. If I knew when she was off work, I would only come up there for my car. Seems like she is there everyday, so won't be going back until she is gone. Hopefully sooner then later or this place is gonna start loosing business because of her. You can not have someone like that greeting customers.

Stay away from here; they're the typical dishonest mechanics who want to make unnecessary repairs to get a big bill out of you. If you're a Marine at MCB Quantico (especially The Basic School), they're going to think you're young, stupid and in a bind and are definitely going to try and rip you off.



They wanted to make a repair of over $1,000 to my car. They didn't know that I already knew what the problem with my car was, and that this WAS NOT IT. On top of the $1,000+ they wanted, they said that after the "repair" they would have to see if that repair even fixed the problem. Garbage, stay away, they want your money.

I started going to Kaz because they're the closest to my house. I feel pretty confident so far with the quality of work they do, despite the reviews to the contrary here and elsewhere. However, they need to work on both their speed and the estimated times they give. I took a day off to get a bunch of errands done and called Kaz to find out the current wait time for an oil change. They said 30-45 minutes. I wound up being there an hour before they even took my car into the garage. I was then told it would only be another 15 minutes, which turned into 40. I had to cancel an appointment and missed out on some plans. This was the third such experience I've had here. I understand they're often busy (though judging by the waiting room, maybe not), but don't give your customers unrealistic wait times! That only results in annoyed and unhappy customers. If they'd told me 1.5 to 2 hours at the outset, I'd have made plans to drop my car off and get a ride. I am very tired of having long waits and promises of "just another 15 minutes." They knew I was annoyed and, at the very least, they could have given me a coupon toward the service price. I think I'll try someplace else next time. My free time is valuable to me and an hour and 45 minutes for a simple oil change on a weekday morning is excessive.

Kaz's was a great disappointment. Was hoping to find a good LOCAL auto shop in the area. Took the car into Kaz's and when I drove it off the lot it still was not fixed. They acted like they wanted to help but I realized the management and owner was as unprofessional as the business. I took it to my regular mechanic who is further away who fixed the problem immediately.I also understand KAZ's in the UHaul business. Buyer Beware. I will never use Kaz again.