Spring Mall Auto Body

My insurance company sent my car here after it was hit. The auto shop missed repairing my ignition lock cylinder that had been damaged during the accident. When I brought it up Spring Mall Auto stated that it was probably not caused by the accident, but I assured them it was because it was not there prior to the accident. I am an honest person who does not like to be accused of dishonest behavior so was a bit difficult for me to hear. Not only did they deny any responsibility, but the mechanic proceeded to tell me how I was uneducated about vehicles. I admit I am not a mechanic, but I believe that it is naive of someone to believe they know everything about anything in life. I am a systems engineer and I do not know how it is in most professions, but I know that in my profession sometimes things happen that I cannot fully explain. I felt that were they not only rude, but also unprofessional because rather than doing any further investigation about the incident they just stated they already made their assessment.

First experience with this company. Hit/run driver hit my truck, but was caught and had Geico insurance, so was referred to this shop. Estimator was Mark, who looked it over and told me he’d call me that night and call along the way with progress of repairs. He never called. I called 4 days into the repair to check the status, and he called back and told me when it would be ready. I went to pick up the truck, and while waiting, read the repair sheet. Noticed that the estimate was almost $500 more than 2 estimates from other local shops. More importantly, I noticed that they listed “remove/install trailer hitch, window in side door, and blending of the paint on the rear door”. To make a long story short, I carefully inspected each item, and pointed out to the guy that these particular things have obviously never been done. He said “well, that’s what was on the estimate (?)” I asked if they had a Quality Inspector to check if things listed are actually done, and he said “yes, he was supposed to check and make sure they were done”. He then proceeded to just stand there looking at me. I asked to speak with the boss, and he informed me that the boss leaves at 1:30 every day, so he wasn’t available. I advised that I would inform Geico that they were being charged for stuff on a repair sheet (marked “PAID BY GEICO) that wasn’t actually done. He then said he could adjust the bill. So, my thoughts are this: first, and likely very important, is why would a repair facility submit a bill to the Insurance Company without verifying that the work was actually done, and would they have told the Insurance company things weren’t done had I not pointed them out? Does this shop engage in this activity, and hope the customer doesn’t know better, or notice? While the finished product is excellent as far as the paint & body work, I have no confidence in a repair facility that doesn’t check their work, and bills insurance companies for work never performed. If you ever have the opportunity to deal with this repair facility, make sure you check to see they’ve done what they charged for. Falsification of bills leads to increases in all our insurance premiums. I personally will never deal with them again.

Awesome shop!!!!!! Friendly staff and fast service at a great price. This is my forth repair in the last 10 years and I love them. Keep up the great work!!!

I have had 3 cars repaired at Spring Mall. My insurance agent recommended Spring Mall for my first repair. Not only was the repair excellent, but the special paint on my vehicle matched PERFECTLY. The staff walked me through the entire repair process and eased the anxiety I was feeling, since this was my first accident.

I knew immediately, that with my next 2 accidents, which were not my fault, that I was going back to Spring Mall Auto Body. I WAS NOT DISSAPPOINTED!!!!

Geico insurance company direct me go to Spring Mall Auto Body after the collision. The first time i went, darken color spray painting mistake, and then i go back to complaints. After re-painting, i found my tires were reversed, the original aluminum alloy wheel spare tire (back-up tire), have been replaced by black steel tire which is not belong to me, I call to lodge complaints, the general manager, john,insisted that it is impossible, saying only that the car dealer now are normally provide black steel spare tire.I went door-to-door complaint, the manager just send his staff to saying the same story without checking. I bought my car 3 1/2 years ago in lustine toyota woodbridge, i am very sure my car come with alloy wheel spare tire (my husband always check spare tire have enough air, we drove to new york, atlanta, virginia beach with this car.) this company is U N T R U S T W O R T H Y ! ! ! ! !