Prime Pest Control

horrible, They were hired by our apartment management to treat the entire two buildings for bed bugs after they were found in the basement. We live on the 2nd floor. They were going to be doing heat treatment is all we were told. So we packed up what they said couldn't be heated, put my plants outside in front of our building where I thought they would be safe. Left some loose clothes in vented laundry baskets and left our beds the way they were because their directions didn't tell us any different.



We came back to an apartment that looked like it had been burglarized. Our beds were turned over half hazard laying on our other items. Our clothes were thrown onto the floor. My son's room looked like a tornado had gone through it. Not only that but I found two of my expensive bath "sheets" on our bathroom floor soaking wet with God knows what. They didn't mention it to us just left the soaking wet towels on the floor in a very hot apartment. They were hanging up dry when we left. We also could smell chemicals and was informed they had sprayed some. Our plants had been literally thrown across the sidewalk/grass area. The items that were removed because they couldn't be heated were left outside unattended as well. our screens were not put back on correctly and I had to pick up isolation around my apartment left by them. My box fan had been damaged, either by being dropped or them dropping something else on it.



Then our son started to develop splotches over his body. It came to a climax on the second night home. At first I thought they were mosquito bites from having the windows open to vent. We went to the ER to be told he was having an allergic reaction to whatever the company sprayed. When I contacted the company they said that "this would be the first time I've ever seen that happen are you sure that is it?"...instead of something like "I'm sorry that your son is having a reaction we haven't experienced that before and I hope it resolves quickly" which would have been more appropriate. . He also stated that they only sprayed at the doorway which I find peculiar as I didn't know bed bugs knocked only. I had contacted them to get the name of the chemical that they used so that I have it for medical reasons as my son is obviously highly sensitive to it.



Seems like the company doesn't have much in the way of customer service

Best pest control company in Spokane. Really fare, honest, good. If they mess up, or if you're not happy, they stand behind their work! Great guys! Keep it up!