Higginbotham and Son

higginbothamandson dot com

See the REAL truth about this company.

Of all the mediocre companies my Home Warranty companies have sent, Higginbotham & Son was the first and only qualified and honest company to service our home. My experience with this company has been nothing but outstanding!!! They are fast, honest, reliable and simply the BEST.

When my AC broke my warranty company told me to contact this company. It turned out to be THE WORST customer experience ever!!! Their tech showed up on Monday with a hard start kit that did not work. The tech then said they would need to order a new compressor. Initially I was told that part would be installed on Wednesday. Wednesday came and went and no one showed up and no one called. I spoke with the girl that answers their phone who told me she was new and had given me and the warranty company the wrong info, but that the repairs would be completed Friday. Friday came and went and no one showed or called. I attempted to call the company, but they had a recording on and I could not get hold of anyone there. After several more calls to my warranty company and me finally losing my temper and insisting that this needed to be fixed a tech finally called me late Saturday afternoon, came to the house and installed - another hard start kit. That fix worked and the tech left. So why was I told the unit needed a compressor?

I DO NOT recommend this company to anyone. They are impossible to get a hold of, make promises they don't keep, outright lied to my face. They are unreliable, have lousy customer service and don't care about their customers.