Climate Doctors

Please forgive the negativity but I want to spare you my pain. Do NOT use Climate Doctors. I realize they are on Angie's List. I even gave them a good review the first time. What they don 't tell you is that their certified Energy Auditor/Expert is the owner. He recommended a service to us that cost $325 and said would take an hour and a half and reduce the dust in our home by up to 50% or more. Well, the techs came and did the service in 15 minutes. My dust never went down. I have contacted the company several times and they either ignore my calls or promise to call back. Don't get sucked in.

called on sunday the owner (I beleive) Paul was friendly and helpful on explaining the process and equipments they use set up appointment for 12pm Monday.



12:15pm I called Paul to confirm appointment he said the tech was running late b/c of a previous job taking longer will be there no longer than 1 hour later.



2:30pm called no answer, call company no one answer



3:25pm Paul call back appoligizing about his tech sendin a second tech saying he'll be at our place less than 30 min



4:30pm still no one showed up we're about to give up at this point



I called at 4:55pm he said the tech was around our neighborhood but having trouble to locate our place.



5:20pm the cleaning has finally started (tech was nice) took about a little over 1 hour to complete



the good - my vent is cleaned on Monday like I original wanted to



the bad - over 5 hours late!!! Paul did not offer any types of incentive of discount for being 5 hours late! and the tech did not screw the vent covers on tight enough few a left loose, the tech DID NOT clean the vent covers as they're still covered with dusts (so after he vacuumed and turn on the AC then left) all the dust blew back out of the vent and onto our carpet and furniture



I will have to vacuum again today and clean the vent covers by taking all of them off .... never judge a book by its cover is correct ... their website says all good things about it and it have about 10~12 good reviews...let me be the first to say....they're clearly false if I didn't had to stay there to paint I would not have waited such long time. saying sorry at that point (5 hours late) just doesn't cut it....



another call today to Paul and emailed him the photos he appoligized again and offer a refund or sending out another tech to clean / finish up the job tomorrow we accepted the completion of the job for tomorrow........if everything works out we'll hopefully do business again with Paul (he seems really professional and passionate about his work/company) I hate to give a bad review but I'm only basing it on my particular incident.....will update after the job is completed tomorrow....



Paul has sent out another tech (longest employed tech) to re-do the job to his company's standard! and even offered a full refund to me even when I only asked for a discount for the delay and unfinished job...he promised it was the specific tech's issue he was willing to do this job for free the 2nd time to proof he wants a satisfied customer.



he gets a A+ for effort and professionalism .... this place deserves a 5 stars! ... I'm sure they'd get a full 5 from anyone else but b/c of the incomplete job my initial reviews wasn't as good but I will continue to do business with Paul and possibly refer the Climate doctors to my friends as well.

First these guys were on time and very informative!

Through their presentation I was able to make an even more informed decision than I would have after researching WIKIPEDIA! The professional, educational approach won my business and two other family members already had the same experience I did A+