Einstein Bros Bagels

Share review

Embed review

Write an update

Edit review

7/26/2020
I visit this store 2-3 times a week for years. NO MORE. Today at about 10:00 am, I went in placed my order. I noticed a young lady behind the counter prepping food. I do not know her name, but black female, thin, wearing hair up in a ball on top of her head. She had gloves on. A co worker finished prepping an order for a customer sitting outside. She decided to take it outside. She opened the store door touching the push bar with her gloved hand. She opened the store door with the handle with her glove hand. I then figured she would be smart enough through store training to know she needs to change her gloves as they are contaminated. BUT I WAS WRONG. She goes back to the food prep counter touching food products with contaminated gloves, touching the buttons on the order screen with contaminated gloves. Thankfully she did not touch my order. She then came around the counter to stock the cold cases with product touching all sorts of products with contaminated gloves. This is when I decided I had to say something, thinking she would say " OMG, thank you sir for reminding me" but NO, she was not that smart. She looked at me like I had 3 eyes and said in a very patronizing manner, "thanks love" repeatedly. Still not changing her gloves and continuing to cross contaminate all the products in the cold case I said something nicely again. She repeated herself in a MORE patronizing manner "Thanks love". I will never go back to this location, and I advise NO ONE else go their until the manager and corporate can demonstrate the employees are trained in risk management and proper sanitary practices and employees know how to address customers respectfully. Please feel free to contact me to discuss this matter further.

This is a sorry operation man who waited on us needed shave. Looked dirty took him 10 min to ack us for only 2 cups of coffee. Outside was immaculate compared to our past visits