Rusnak Volvo Cars

I had a sub par experience while looking for a Jaguar at their location. They are too pushy for the things they want and tell you "not important" for the things you want. All I got from there was long stories and no good deal. Their inventory was very limited and they kept convincing me that whatever I was looking for wasn't really ideal.

Love the safety features on the Volvo And the financing is Awesome!!

I recently took my XC60 to Rusnak Volvo for new tires and what a HUGE mistake!



First, my reasoning for taking it to the dealer was that I did not want to risk my wheels getting damaged by the use of improper equipment, etc.. And besides, The Volvo Tire Advantage offers "Factory-trained technicians working with the proper equipment" (http://www.volvocars.com…) so what can go wrong right?



Well, when I went to pick the car up, BOTH of the wheels were damaged! The lip on both of the wheels were scraped, probably from the machine used to take off / put on the tires on the wheels. When I pointed this out to the service advisor, she said that they were just "dirty". Huh? There's a huge difference between the wheels being "dirty" and the clearcoat on the wheels being scraped off. The service manager came out and inspected it, apologized, and said that they would have it re-finished.



There were also two deep scratches on the driver's side door that was not there when I dropped the car off. When I brought this to the service advisor's attention, she said that the car had some scratches on it when I dropped it off. Yes, it did have some scratches, but they were on the front bumper not the driver's side door, which she noted on the pre-inspection report!



A couple days later I got a call saying that the wheels have been re-finished so I went to pick the car up. The wheels were 're-finished' but they must have been color-blind because they were just painted the silverstone color but not clearcoated like they originally were so they were matte while the other two wheels were glossy. When I pointed this out to the service advisor, her response was that they got the scratches out. What the... Yes, they got the scratches out but the finish doesn't match! Since the service manager was gone for the day, she told me to come back on Monday. Disgusted with all the issues and incompetence at this dealership, I didn't go back. Instead I decided to take this issue up with Volvo of North America directly.



And this time around, there were black grease marks on my steering wheel, shift knob, and center armrest. Lovely.



And to top things off, when I checked the air pressures in the tires this morning, all four tires were underinflated with different PSI and the valve caps were on loose. Did I take the car to the dealer or some small garage??



Almost every single time I bring my car to Rusnak for service, there's a scratch or damage on it that wasn't there when I dropped it off. Rusnak does not take care of customers' cars which is unacceptable, especially for a dealer.



Needless to say, I will not be going back to Rusnak Volvo even though I only live 5-minutes from them. I would rather drive further to not have to deal with them anymore.



Be careful when taking your car to Rusnak Volvo. Better yet, save yourself the trouble and headache and take it somewhere else.