Secretary of State office

I went to renew my tabs on October 5th 2021. There was only two people at the counter and noone in line. The girl at the desk told us she had no openings. It was by appointment only. (Again nobody was there). She told us to go to Kroger to the kiosk. We left out of the door. Thank God for the Security officer (female) asked us did we do what we came for and we said no. She took us back inside and we were seen and took care of everything. They need a new person in the front instead of a young girl looking at her phone.

This place is horrible, bad management, no structure, the whole point of a ticket system is so you can pull a number and wait, now there is a line to wait for a number! Stupid!

Outrageous wait time. Customers lost and confused because there is no direction or method to the way they serve people. Numbers are disregarded depending on what you need done, but which line contains what is left for your own figuring out. Short staffed. Some of the staff short and rude when answering questions and walk-away before knowing if they even answered the question.