More Info
- General Info
- Visit your local Pep Boys Auto Service & Tire Center on 13200 Warwick Blvd. Your one-stop destination for all car, truck, or SUV needs. Our same-day services include auto repair and maintenance, oil changes, new and discount tires, tire services, brake repair, battery replacement, inspection, towing, roadside assistance, and other service appointments. We also service hybrid and electric vehicles. With over 100 years of experience, you can count on our expert mechanics and ASC-certified technicians to service your vehicle properly. Give us a call and book an appointment today!
- Email Business
- Services/Products
- Alignment Alternators Batteries Brakes Clutch Replacement Engine Repair Exhaust FREE Battery Test FREE Windshield Wiper Installation Heating & Cooling Manufacturer’s Scheduled Maintenance Oil Change Pre-Purchase Inspection for Used Vehicle Sales Seasonal Prep Packages Starters State Inspections (by location) Steering and Suspension Tires Tune-Ups
- Brands
- AC Delco, Actron, AllTrade, ArmorAll, Autolite, BF Goodrich, Bayco, Black & Decker, Black Magic, Bosch, CRC, Castrol, Champion, Chevron, Coleman, Continental, Cooper, Dayco, DeWalt, Eagle One, Fram, Goodyear, Gumout, Gunk, Hankook, Haynes, K&N, Kawasaki, Lucas, Meguiars, Michelin, Mobil, Monroe, Mothers, NGK, OTC, Peak, Pennzoil, Philips, Powerbuilt, Purolator, Quaker State, RainX, STP, Schumacher, Snap-on, Surf City Garage, Turtle Wax, Valvoline, Walker
- Payment method
- amex, discover, master card, visa, cash, check, diners club
- Neighborhoods
- North Newport News, Campbell
- Associations
- AAPEX,AASE,ASE,Car Care Council,Women in Auto Care
- Other Links
- Categories
GalleryView all (20)
Reviews
08/17/2021
The store is closed and the service portion open is less then helpful and severely overpriced.
03/02/2016
I am not sure if they tried to rip my daughter off or it is just shoddy service. Either way, the refused to make it write. I would beware taking my car there. Please see my email below.
Good morning,
I would like to file another complaint against the Pep Boys location at 13200 Warwick blvd, Newport News, VA 23602. My daughter brought her car to that location after having it jumped. The man who performed the jumpstart on the vehicle mentioned that it had a decent charge and should have started. She drove it to your business and was told she needed a new battery. No diagnosis was performed, nothing was checked except for the battery.
At this point I decided to leave work to check on the proceedings. Upon arrival I was told that the battery was expired (it is from 2011) and that it was the cause. I
02/17/2016
TOTAL RIP OFF! Do not go to this auto parts/service store!! Will make up stuff in order to turn an inspection into $1300 worth of work!!! Play in your ball joints are open to interpretation, but you best bet if there is nothing wrong, they will create a problem to make money!!! Sitting 3 hours for inspection
03/28/2015
My less than satisfactory experience stems from two problems: 1) uninformed state inspector, and 2) TERRIBLE customer service.
First off, the state inspector didn't know the difference between an auxiliary lamp and a decorative one, claiming that if I attached a glow-in-the-dark sticker to my car and it didn't work, then I'd be in violation since the glow sticker would technically now be a lamp that isn't emitting light. I simply do not believe that. Other state inspectors are much more knowledgeable and actually know the nuances of Virginia's state inspection laws.
For the customer service side, once I asked the question about the lamps, the inspector became rude and huffy, as if I was making his day SO much more difficult for trying to understand the problem at hand. I also had to wait for ten minutes as he walked around the shop before actually addressing me, purposefully making me wait. I don't appreciate being ignored simply because I'm not going to blindly give you my money. Most of the time I like to give mechanics the benefit of the doubt, but these Pep Boys folks are definitely ripping people off.
I HIGHLY RECOMMEND GOING SOMEWHERE ELSE.
Details
Phone: (757) 875-5350
Address: 13200 Warwick Blvd, Newport News, VA 23602
Website: http://PepBoys.com
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