R & R Septic Excavation

If I could give zero stars, I would. These people are unprofessional. Use someone else!!!. I scheduled a septic tank cleaning and inspection for the purpose of purchasing a home. Due to contract constraints, when purchasing a home, there are usually a certain amount of days in which the inspection must be completed. The day before (less than 24 hrs notice) these people were scheduled to come out, they called and cancelled. Apparently, they got another job and decided to cancel my inspection and cleaning. Then they told me I was too far away even though I'd given them the address and location when scheduling. I had originally spoken with the owner. I called and spoke to the son to confirm. The wife called me to cancel. I got another, more reputable company to come on short notice to complete my inspection. In short, don't waste your time because r&r septic sure doesn't care.

I scheduled an appointment for a septic tank pumping approximately a week in advance for 9:30 a.m. On the date of service, no one had arrived by 10:30, so I called the office to check on the status. The person who answered the phone said she saw no record of my appointment. She said the former secretary had left a week prior, and she was new. Trying to be understanding of the situation, I rescheduled for 9:30 a.m. a few days later. By 10 a.m., no one had arrived. I called the office, and the person who answered the phone said the people who were supposed to come to my house were "tied up" with a morning emergency, and she didn't know when they would arrive. I asked her to clarify whether we're talking about 30 minutes or several hours. She said she didn't know but would try to contact them and call me back. By 11 a.m., I still had not received a phone call. I called the office, and she repeated that there was an emergency and she didn't know when they would arrive. She said she tried to call their staff in the field but wasn't able to get in touch with anyone due to bad cell reception. I asked her to cancel my appointment.



I try to be understanding of situations that can arise with service providers. However, someone should have called me around my 9:30 appointment time to let me know they would be late rather than me having to call the office myself. Further, the secretary should have called me back as she stated she would, even if only to tell me she couldn't reach anyone in the field. Customers rearrange work and childcare schedules for such appointments, and it's imperative to communicate what is going on, even if it's bad news. I will never call R&R again and would recommend that you call someone else for your septic service, too.