Pizza Hut

Update: I called Pizza Hut's corporate customer service line the day after I ordered my pizzas and although they said they couldn't give me any compensation they would have the store manager call me. She called me the next morning and after talking with her about how the guarantee was still on Pizza Hut's website and my first two hand tossed pizzas did not have any seasoning I was finally given credit for a free pizza. While I am glad they eventually lived up to their guarantee, if you have a problem with this location do not expect for them to fix it without a call to corporate followed by more arguing with them and wasted time.



Since Pizza Hut launched their new and "improved" hand tossed pizza and was promising a replacement guarantee if you do not like it, I was excited to try it from our local Pizza Hut even though I've had bad experiences here before, one being having my pizza given away and having to wait 45 minutes in the parking lot for them to make me another one.



Although I swore I would never go back, I did and the two new hand tossed pizzas we ordered had no seasoning on the crust whatsoever and tasted like generic pizza dough. Dissatisfied, I ordered another hand tossed pizza which I assumed would be free. When I got there to pick up my pizza and told them I'm trying to take advantage of their guarantee they told me that it has ended and is only good on a pizza with a different crust than the new hand tossed one. The shift manager called a higher up manager and she refused to provide me with a credit to my phone number, which is all they offer you when you have a dispute with them.



When I told them I didn't want the pizza they threatened to call 911 on me so I begrudgingly paid them. The replacement pizza was better than the two original ones since it had butter on the crust and a slight amount of seasoning but it failed to live up to their advertisements and had no special flavor that would ever get me to purchase another one. I guess a few dollars of credit is worth more to them than a customer and I will never purchase anything from another Pizza Hut location again. Pizza Hut's new hand tossed pizza is a complete disappointment that will hopefully decrease their customer base and get them to realize that customer service and taste should come before profits and pushing false guarantees and new but weakened versions of their products onto customers.

great service. good pizza. friendly staff. Lunch buffet during weekdays.