ROMA Pizza and Pasta

I see by your reviews here that other customers have had the same bad experience as I've had for the past 2 days .Order was wrong 2 days in a row. When I pointed this out they were deliberately rude. I asked to talk to the manager , the guy being rude said he was the manager. I then I wanted to speak to his boss. He said the owner would be in around 7 pm. When I called he said call back another day after lying about whether he was the manager or the owner. My order was repeated to them twice because of their first mistake. They still got it wrong and lied and were rude in the process. If they get your order wrong and you complain they are nasty and do nothing to satisfy your order. Don't bother. The food is not so great anyway they deliver is the only reason they were called in the first place. Guess I will drive for my pizza or order China Bell instead. Roma sucks.

First of all, I want to state, as bad as I don't want to admit, the food is great. BUT the service is the worst I have EVER experienced & being in the food service industry for many years in upper level management/ownership, I have seen some garbage service, but this place takes the cake. The first time I ordered my food, I got the COMPLETELY wrong order, then called that night, was told to just call back when I wanted & it would be replaced (mind you, I spent 60+ that night bc we had just moved into our new house & wanted to feed everyone that helped), when I finally did, the 'owner' told me I was a liar, cussed at me, & refused to do anything to even attempt to regain my business. Tonight I ordered for my family, reluctantly, but my boys wanted a Stromboli& I didn't feel like driving, while the food was great, the driver was the biggest, sexist, pig I have ever met, even spoke down &cursed at me in front of my four and eight year old children& refused to leave a copy of the receipt

Pizza was 30 minutes late and never did bring the drinks we paid for. Will not use again! No ethics or customer service at all.