Newport Dental

To the previous reviewer who complained of waiting, I will tell of a similar experience. I waited a week and a half to be able to get an 11:00am appointment. I was told on the phone to arrive a little early to fill out paperwork, so I signed in at 10:35am, 25 minutes before the appointment at the Vermont Ave office. I filled out, signed, dated and initialed

about 4 or 5 pages, and this was all done by 11:00am. Then I was left sitting there 45 minutes, and not one person had the courtesy to say a word to me, no "I'm sorry", "we're a little behind", "thank you for your patience" - nothing, so I got up and walked out. If I wait a week and a half for an 11:00am appointment, I expect to be seen around that time. I didn't go there to be ignored. These people are stupid if they can't get it through their heads that they're paid by the patients who walk through the door. Now for the other side of the coin. Most of the people who work in that office are Spanish speakers, and I am a Caucasian male. So to the reviewer who complained of ill treatment for being Hispanic - was I ignored because I'm not Hispanic? Bad service is bad service, regardless of the reason, so I am more than happy to take my business elsewhere.

I'd like to make a formal complaint. On 10/16/2010 my son Anthony Cortez had an appointment at 11:00 am My son and husband waited patiently till 12:15. A white female walked in and came at about 11:30 and we were told by the receptionist my son was next to be seen and they checked his insurance and everything checked out. But the lady was seen first before we were. She got checked before we did and she got a room. So my husband and son left because of this bad treatment. We believe we were discriminated because my family is Hispanic. I called and made a complaint to Gricel Avila and told her we won't be members of Newport Dental any longer. I will never recommend anyone to be go to Newport Dental.