Audi of Downtown LA

I went to see John at down town Honda, he gave me excilent service. I recomanded every one to ask for him.

These guys are fantastic. They got me approved on a car when the biggest challenge was my credit. Carolyn, Dan and Randy assisted me and made me feel welcomed and comfortable. I highly recommend this place. They really are a bunch of great guys.

I purchased a certified car from this dealership and I am more than impressed at the level of service I received from Dan, Carolyn, and Dave. These individuals assisted me in fidning the car I saw online, they helped me get great financing from Honda, and they made the buying process enjoyable. Kudos to you guys, it was a pleasure dealing with you.

There is only one place to buy a Honda..Honda of Downtown Los Angeles

They are super friendly, professional, and very helpful. The sales department, especially Carolyn, does everything they can to make the transaction quick and easy. I just purchased a new Honda Accord EX and the car is dynamite. Honda of Downtown you guys rock.

This dealership is the best. My Sales man Classic was helpful and very patient with me- I would recommend all of my friends to this dealership. Big shout out to the finance girl who helped me with my paperwork, Cindy you rock. She got me a great loan and an affordable payment.

The sales team at this dealership did a great job. Dan Gene the manager was very helpful, I would definitely recommend my friends and family.

Purchasing a car at Honda of Downtown Los Angeles is the best decision I made. I shopped online with multiple Honda dealers. Honda of Los Angeles got back to me right away and gave me a great deal. I picked up my new car this evening and I am happy to write this review for them. They made my experience fun and stress free. I will always be a Honda of Downtown Los Angeles customer. Thank you, Thank you, and Thank you.

What an operation this place is- smooth as can be. I drove in looking to buy a specific car that I found online. I was greeted by a gentleman named John Orafa. I asked John to show me the 2010 V6 Accord advertised on their specials page. John was spectacular, he answered all my questions, got me the car I wanted and got me out quick. This place is a great place to do business. They made it easy for me and I love my new car. If any one is looking to buy a Honda- check out this place and definitely ask for John Orafa. You will love his service.

I want everyone to know the pleasant experience I had at Downtown LA Honda- I purchased my car from Enrique in the internet department who went out of his way to assist me and my wife. The deal was great and the financing was even better-

I'm both a Honda customer and a Honda of Downtown Los Angeles customer for life.

Given how great an experience I had with Honda of Downtown Los Angeles (“HDLA”), I felt compelled to write a positive review on every site I could find. Before I started writing I couldn’t help but read all the previous reviews – and I realized something: if I had read those reviews even a day earlier I never would have set foot inside the dealership. It is part of the research that I normally do before a car purchase, so it is unusual that I neglected it this time, but I am so glad that I did.



My experience started Friday with a series of emails and phone calls with Michael Gennello and Enrique Correa of HDLA’s Internet Sales Department. I brought to them the best offers I had received after a couple weeks of contacting dealers all over Southern California (I was looking for an Odyssey minivan), and they were courteous and pleasant and honest about what they could do and what they could not do. They ended up quoting (what I thought was) a terrific lease deal (in an email, with specifics) and, since they had the color I wanted, I told them I would be in first thing Saturday to pick up the car. They said only to ask for “Rico” when I arrived.



When it came time to drive to the dealership yesterday, I felt a pang of anxiety as it dawned on me that I was being handed off to someone who might not honor the deal I had been offered. Then, when I arrived at the dealership (a little early, I admit), “Rico” was not in (yet). My anxiety grew. I was handed off to Charles Reneaux, a young, very friendly salesperson who promised to honor any deal I had been promised the night before but had no information or specifics. Also, luckily, another “Internet Manager” appeared who claimed to have been aware of the deal and who said he would try to track down the specifics “in the computer.” I crossed my fingers.



Just at that moment, the owner and president of HDLA, Joe Shuster, walked in and introduced himself and asked if there was anything he could do. I could only assume, from him and from the half-dozen employees that did exactly same thing, that all the attention was due to the fact that it was before 9am on a Saturday and I was the only customer on the salesroom floor. Obviously I could not observe every interaction that they were having with every other customer that morning, but from what I saw, the staff was friendly and warm to everyone that came in to the showroom.



Mr. Shuster was very friendly and chatted me up – about the deal terms, about what I do, about my family (I was there for a minivan after all), about his experiences as the new owner of the dealership. He also decided to personally oversee the transaction and made sure that everyone was “taking care of me.” Charles was great too, hustling all around, making sure the car was getting prepped, that finance was readying the paperwork, that he had the necessary signatures on the necessary documents, and so on.



Even though the day appeared to be going perfectly, it was at this point, however, after the owner had taken a personal interest in the deal, that I became most anxious that the whole thing was going to fall apart. Remembering past experiences, I feared that the owner, once taking a look at the specifics of what was, objectively, a very aggressive deal, would put a stop to the whole thing. But he did not. Mr. Shuster, along with his salesperson, Charles, shepherded the process along and made sure I got exactly what I was promised.



All in all, I had a terrific experience at Honda of Downtown Los Angeles. I would recommend it to anyone.

They were very friendly,informative and easy to deal with. I love my new civic. I got exactly what i wanted and the staff were great. i will definitely be back their for service and my next new car

Finally a car dealership that gets it!!! These guys are the best. They make you feel like family from the second you walk in. If you are looking for a top notch dealer this is it.

ps....the best part, you get to ring the bell when you buy a car. Thank you LA Honda

My daughter just moved to LA and is attending USC. She needed a car and went to Honda of Downtown Los Angeles. I was very concerned for my daughter because this was the first time she had ever bought anything of real value. The dealership was fantastic!! Although I was not with my daughter when she purchased her new car, Samantha the manager worked with me over the phone and numerous emails to make sure my daughter received what she wanted. Samantha did everything in her power to make me feel calm and not a nervous wreck! Although I was still a bit nervous, Samantha walked me( 3000 miles away) and my daughter through the process of buying a new Honda Civic....I would reccommend Samantha and the Honda dealership if your kids are going to school at USC.