Groomingdales

I went to this place. First time ever having a dog 'groomed' ???I found it to be a dump.They clipped all of his face after I told them 'very cleaarly' NOT TO!He was not brushed at all.I am wondering now how much trouble they took even bathing him. He was not that clean.I found their service unacceptable. I will NEVER go back there. His nails were not clipped as I had requested.Discusted customer.

This was a terrible first experiance grooming for my puppy. I was assured over the phone that grooming would take about 2 1/2 hours and that was groom time not wait in a cage time. When I arrived 3 hours after my scheduled app time to check on her she had only had a bath and was sitting in a cage..... Wow I wonder how these people would feel if they made an apointment for a hairdresser and then waited in a cage for 2 or more hours untill someone could get to them.....LIARS and they charged me $20 for torturing my baby.

I took my Shih Tzu to Groomingdales and gave the groomer specific instructions on how long I wanted his fur. I made sure to stress that I did not want him shaved or short! My dog was at the Durango location for 5 1/2 hours and when I went to pick him up I did not even recognize my own dog! He was completely shaved and looked like a poodle (not that there is anything wrong with poodles...but he is a Shih Tzu!). When I complained about the service the manager did not care that I was unhappy with the cut. I was told that "there are worse problems in the world" and "it will grow back". While both these statements may be true, I paid for a service and did not receive what I paid for. If they could not groom my dog the way I requested I should have been called so that I could have taken him someplace else. Save yourself the $40 disappointment and find a groomer that actually cares about what they do.