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(509) 783-8863CallVisit WebsiteVisit WebsiteMap & DirectionsDirections3809 W Clearwater AveKennewick, WA 99336Write a ReviewWrite Review

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USA Brake and Auto Repair

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ste258
Edited: 02/07/2017
Overall
Makes us feel like family as d...

Makes us feel like family as do the rest of his staff. We'll keep comning back.

BS
Brian S.

08/23/2016

Overall
Expertise
Professionalism
Promptness

This is an absolute great place to take a vehicle you love to! My wife and I have an old 1990 Chevrolet Pickup that belonged to my parents before their passing. This place takes good care of this old truck and makes us feel so good every time we go there! Thanks Mirko!!!

SS
Sheri S.

08/09/2016

Overall
Expertise
Professionalism
Promptness

Often we speak of the 'Good Old Days' .. and pine for the helpfulness that a small hometown community provided, such as service stations and corner markets. We have found such service with USA Brake and Auto. Over the past years, our family has relied on Mirko and his crew - knowing before we did of wearing parts.

Working with them over the past years, I have come to trust when they speak of dangers. Last month I took our aging van in for an oil change, and they mentioned that the steering rods were going out, and should be looked at. I had a family vacation planned, and couldn't take it in for repair until afterwards. But took the van in as soon as I returned.

They were able to quickly fit us in, and replace the parts. Today Mirko talked to us about the parts, and showed us where they were and why they needed to be replaced.

Our family has brought numerous vehicles into USA Brake and Auto, with trust in their honesty, skills and workmanship and recommend them for quality service.

mc2003

11/30/2012

Overall
I rate this business a one sta...

I rate this business a one star rating only because i have attempted three times to get my vehicle looked by them. And every single time (within 2 weeks) i have been shot down. They close at 5pm during the week. Yet they can't take anybody in at 2pm. My last attempt was at 10am. And they said it will be a 3 to 4 hour wait. Either they are very slow at what they do or don't have enought people to run their business effeciently. Also, they aren't even willing to give me options to work with me. So their customer service lacks one important piece, and that's "doing the right thing for the customer". I know if it was my shop and someone has come by 3 times and i couldn't offer service at that time, i know that i need to do something to take care of a potential life customer. Well this customer is not driving up to USA brakes nor will my friends and family.

aag4566

11/09/2012

Overall
It's great to still find a pla...

It's great to still find a place that takes your car in and works on it while you wait. Some car problems take longer, but most of mine have usually been in-&-out stuff. I appreciate that. Always good service @ USA Brake & Auto Repair!

adleyy710

11/07/2012

Overall
Best service and repair shop i...

Best service and repair shop in the Tri-City area! They are upfront, honest and accurate.

byronn962

11/02/2012

Overall
Consistency is evident. I alwa...

Consistency is evident. I always know what to expect, courteous, helpful attention to my car service needs or concerns. Very honest and fair. Excellent!

kat799

10/30/2012

Overall
This was the first shop I have...

This was the first shop I have been to that actually writes a date on the oil filter!

chatwin_n

10/25/2012

Overall
I am totally satisfied with US...

I am totally satisfied with USA Brake. I have been a customer for a few years and have not found in this area. Just the best.

macks.chris

09/27/2012

Overall
I do feel I'm treated as a mem...

I do feel I'm treated as a member of the family. Good work with diagnosis and fixing the switch problem.

joel7521

09/06/2012

Overall
A friendly greeting, prompt se...

A friendly greeting, prompt service, good people.

same12345

08/27/2012

Overall
Have been coming here for seve...

Have been coming here for several years and have never had a problem with the service I receive.

chikee639

08/15/2012

Overall
I came in near the end of the ...

I came in near the end of the day; I was leaving for a trip the next day. The team went ahead and did my service work, even though they were getting ready to quit for the day. I appreciated their customer service.

usatodd

07/25/2012

Overall
I never write reviews, but aft...

I never write reviews, but after the service I received from this business I felt it was extremely necessary. I've been around the world and met lot's of different people, receieved many different types of business and customer service. I have to say I went in here thinking It was going ot be like the rest, and thanfully I was very surprised. It takes a lot to please a person like me, and they were able to do it. I was very impressed with their work ethics and their attentive ccustomer service, and the coffee wasn't half bad either and always full! I'm happy to say I have found my repair shop :) Thanks USA Brake!

m.malinsky

07/18/2012

Overall
I have been taking my car to U...

I have been taking my car to USA Brake and Auto Repair for years, and I would not go anywhere else. They greet you with a smile, great customer service and satisfaction is always number one with them but the most important reason why I wouldn’t go anywhere else is because they are honest!!

reginaldd412

07/04/2012

Overall
The business did a really good...

The business did a really good job. I do not often recommend a business but Usa Brake and Auto Repair is one business that I would recommend.

felixx456

06/13/2012

Overall
The guys at USA Brake and Auto...

The guys at USA Brake and Auto are always friendly! I appreciate how there is no pressure, but rather friendly advice. They were quick and even topped off fluids that they really didn't have to do for me. Thank you guys for being great!

millerwqa

05/23/2012

Overall
As always - an easy visit! My ...

As always - an easy visit! My cars were in and out - I was back on my way. Thanks USA!

macklem55

05/15/2012

Overall
Excellent service without exce...

Excellent service without excessive wait time, and reasonable prices along with fun people.

malitm859

05/02/2012

Overall
We took our car in for regular...

We took our car in for regular scheduled maintenance. The staff was friendly and professional. The service was great as normal. We were in and done in about 20 minutes. Always great to see the crew.

Details

Phone: (509) 783-8863

Address: 3809 W Clearwater Ave, Kennewick, WA 99336

Website: https://www.usabrakeandautorepair.com

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