Mercedes-Benz of Houston North

My mom just purchased my new GLS450 at 8:00 p.m. April 12, 2016, when my father and I go through the bill of sale, we found there are extra services which been added to our bill. My mom’s English is not that good, and the Finance Manager name Frank Castaneda didn’t explain all packages clearly to my mom. He just pushed my mom to sign all paperwork to sell all additional packages which my mom didn’t know they are additional cost. We went to the dealership to meet the Finance Manager in the early morning on April 13, and required to cancel all Protection packages and maintenance packages which my mom didn’t understand they are additional cost for us. He didn’t help us out, and he said the paperwork already send them out. There is nothing he can do. However, the dealership has 3 days cancel policy, and I send him a email to require canceling all protection packages and maintenance packages which we don’t need on April 13, 2016. He never responded me on email, and never helped us out.

I purchased a vehicle from them and same evening I took it home I realized it had rock chips in 2 prominent locations. Their service technicians broke the rear plate bracket when they were installing the temporary plates. I spoke to the salesman (Manuel) who looked into the issue and promised to take care of it. I advised them that part of my review will include this information and they asked me not to post anything negative as they will take care of it. After a few days, the salesman called me in the morning to see if I had received a call / scheduled the replacement. A few hours later, he came back and informed me that his sales manager had refused to authorize this expense to make good on their word. I communicated in writing to their top management in detail about this, and so this should not come as a surprise to them. I would not do business with them, and their word cannot be trusted.

Over time I have purchased several new vehicles. Recently I purchased my first Mercedes Benz. I work in a service oriented environment. I always strive to give excellent service. I also expect great service but am disappointed at times. I went to another local dealership to test drive different models. I can't say they acted like they were interested in me purchasing from them. The sales rep was constantly answering calls during the two test drives. He even said he might have to assist another client and I would have to wait. (I had a scheduled appt with him). My boyfriend advised me to go where he purchases all of his vehicles. I went out of my way in 1 hour traffic to Mercedes North. It was by far the BEST experience I've ever had. Totally worth it. My sales guy Jaja Anele and his partner Vernon Gatlin were fantastic. I have never seen such team work. They are true gentleman. They treated me like royalty. From the beginning to end and all the way around. I will make the drive and refer everyone I know that is in the market for a car to them. Donald Cyprian made the dreadful paperwork smooth and effortless. I give them 100+!!!!