Ashiana Indian Restaurant

We planned to go to a new indian restaurant which was unfortunately closed and ended up going to Ashiana. The waiter did not even ask us for any drink sto order instead he just left the beverage menu on table and left. We ordered malai kofta and starter, but we were not served nan which comes with the dish instead we just got onion kulcha we ordered. We were just served water once and no body bothered to refill until when we asked for it and the waiter greeted us with you want more water. We even did not get warm towels as was provided to some elite customers. When my friend called who recommended me there called them he was told that this was the first complaint he received. I just want to know who else had a similar experience at this dinner.