Collin County Sprinkler & Lighting

CCS installed a drip system in my flower bed and around my foundation in July 2015. I noticed uneven water distribution (dry in some areas and very wet in others) and called CCS out 3 or 4 times over the course of the 12 month warranty period to address. Their warranty guy Ruben (who is very nice and responsive) came out each time and tried to make adjustments but it did not diagnose or resolve the problem. In November of 2015 I finally paid another irrigation company to diagnose the problem and learned that the system was not installed with proper pressure regulation. Rather than installing a pressure regulator valve that will regulate the entire system, CCS used a single (and I may have incorrect terminology) “retro head” pressure regulator that is installed where a pop up head used to be but requires multiple retro heads for a system the size of mine. I asked the CCS warranty person how many retro head valves it would take to properly regulate my system and he said 3-4. Again, mine only has one. So I paid the other irrigation company to install a pressure regulator valve. However, because CCS did not use the correct pressure regulator to begin with, the emitters in the drip line have expanded, resulting in further uneven water distribution. The only solution to resolve this is to lay all new drip line. I left a message for the owner, Steve Campbell, on 11/30/15, 12/7/15 and again today (12/8/15) and have not received a call. I did receive a call today (12/8/15) from Justin, the CCS salesperson who sold the system, and was told they would do no further work on the system because we are now past the 12 month warranty. I explained that I understand that I’m passed the warranty period however because this issue is the result of them installing a system with improper pressure regulation and that I have been trying to resolve it from the beginning and over the warranty period, that the 12 months should not be relevant. This isn’t the result of something wearing out…their product was defective from the beginning. I’ve already spent over $300 diagnosing the problem and having the proper pressure regulator installed. Now I’m going to have to pay another irrigation company to remove all the drip line and re-install so the $1,600 paid to CCS was a complete waste.