Lucky Coney & Pizza

Lucky's food is actually pretty good, however, their service leaves something to be desired. Of the four times I ordered food from them, three times the order was received incomplete. On the last order, I spent TEN minutes trying to convey to the worker over the phone what I wanted, TEN minutes, and still the order was delivered counter to what I had ordered.



Now, I can understand my order being delivered inaccurate if I had ordered a large, complicated or persnickety order, but I didn't. I [tried to] ordered two deluxe (french fries & salad) steak & cheese sub dinners. I was told by the worker taking my order that the restaurant did not offer the subs as deluxe, which was a surprise to me since I had ordered a steak & cheese deluxe the week before with no problem.



Anyhow, I told the worker, "since you do not offer your subs as deluxe, just add two orders of fries and two salads." And I will reiterate this point, it took the woman TEN minutes, whilst never being put on hold, to input my order into the computer.



Well, thirty-five minutes later my order arrived, with just the subs, no french fries and no salads. That was the last straw for me. I called the restaurant up and had them bring my money back.



Three wrong orders out of four is bad business, and I will not order from them again until they hire some COMPETENT counter help. The phone workers there need to learn their menu and they need to familiarize themselves with the restaurants' computer software.



Consistency in the restaurant business is one of the keys to success, and thus far, I have experienced nothing but inconsistency with Lucky's Restaurant, which leaves me wondering how long this restaurant will remain open.



One note though, the delivery people were never a problem. My food always arrived timely and the drivers were always courteous. Indeed, the cooks and the drivers are not the reason for my dissatisfaction, rather, the ineffectual order takers are the reason for my decision not to order from Lucky's anymore.

service and food was gross