Broward Avian and Exotic Animal Hospital

Brought my Hahns baby to Dr K because her office was down the street from pet eye specialists. She was very kind and worked with the eye specialists to operate on my bird promptly to ease her pain. As a follow up after the surgery it was discovered that the skin needed to seal to opening had not been “roughed” after surgery and so the sealing process was redone and resealed. I paid an additional fee to redo this process which possibly was not done properly the first time. I do feel that the price for eye surgery was fair but the necessity of the second although not exhorbitant should have not been necessary. Dr k has a procedure that she uses to keep the perimeter area around the missing eye clear and although the possibility of a possible problem was not explained after surgery, I did feel there was one and brought her in for an examination. The area was clogged and the doctor managed to clear the problem.
I have used other bird vets in the area who did not understand this “cleaning/clearing process I made an appointment specifically because I wanted to see what this pricess entailed. I made the necessary payment via telephone when scheduling the appointment and when meeting Dr K she advised that my bird had gained a lot of weight And did I want an x-ray. I responded affirmatively. The bird was taken back and after a while returned wrapped in a towel. The Dr showed how she dropped a small amount of water in the nare with the birds head tilted downward. Great i think. A bill is dropped wordlessly on the table with the pet carrier but no further explanation. Attempts to get a response as to the findings of the X-rays have fallen on deaf ears. The outrageous bill for $338 was promptly paid. After several attempts the xray and records were forwarded to another vet with who diagnosed a possible spleen problem. Professionalism......hardly. Never again!

Our family has been using Broward Avian for 14 years ... even after we moved to Palm Beach County ... we will drive 50 miles to have Dr. K see our pets. The personal one on one time she gives you is incredible... and she tells you the truth that you really don't want to hear sometimes.
BTW... what other vet do you know that actually made a "pacemaker" for a ferret? You will not find a more dedicated vet!

Dr K has a very poor bedside manner. A professional can have knowledge, but without having proper etiquette with clients does not bring success. Very overpriced and refuses to speak to you about your pets medical care provided. I was requested to read my print out of instructions and what occurred when My pet was there. I was told to read and then call for questions.. What professional does that after a client just pays over $300 ?? Seriously

Dr. Susan Kelleher,

Broward Avian and Exotic Animal Hospital



I sit here in disbelief as to what occurred today with Cookie. As I have been reviewing today's events, I simply cannot believe the negligence that occurred at your hospital today. Cookie was clearly in pain for a long period of time. Eventually, after a full day of dealing with her pain without pain medication(except for the initial post op meds that were given 24 hours before), her little body went into shock and she died within 10 minutes of our return home. When we asked the technician during discharge why Cookie was trembling, she said that she had been doing that on and off throughout the day but that Cookie was "fine." She was clearly not fine!!! She was going into shock and NO ONE at the hospital seemed concerned at all. Dr. Diaz didn't know that trembling in a rabbit is NOT normal? Your interns and techs don't know that trembling in a rabbit is not normal? You are supposed to be experts in rabbit care and this, even as a nurse with NO rabbit medical experience, seems obvious to me. We then asked for pain medication for Cookie because we know that rabbits don't handle pain very well and I was horrified that it wasn't part of the discharge treatment plan. We were finally told to just use the TINY bit of leftover Metacam that we had at home from another doctor, IF she needed it. If she needed it????? She was a post op rabbit who went through a very hard surgery(as you stated on the phone). She should have been on prophylactic medication throughout the day to prevent bunny pain, shock and eventual death. She did not die of pneumonia, she died of shock from severe untreated pain. This could have been prevented and I am horrified that I put our little Cookie in the hands of such unconcerned and negligent staff members. You should know that rabbits need pain medication after surgery and it wasn't even on the discharge prescription list. I expected so much more of you and your staff. Cookie made it through the surgery fine...she just needed proper care post op and she didn't get it. I am sick over this because I didn't listen to the horrible reviews that I read online about you and your team. Instead, I trusted you to keep Cookie comfortable and free of pain. Cookie was our sweet little girl and I had faith in you to take proper care of her, just as I would have if you had a child in my NICU. Now, I must live with the guilt of taking her to Broward Avian and Exotic for treatment. And, I will make sure that no one I know will make the same mistake.