Uintah Pet Emergency - Belcrest Animal Clinic

The Staff Wayne and the New Dr Dave are amazing I drive from Aurora I have 2 doggies they take the time with you and answer all your questions and the prices are great.Thank you Wayne and Dr Dave.

I can not say enough good things about this clinic. Staff is totally dedicated, compassionate, educated and tries hard to please. Dr. HANCOCK is very knowledgable, educated and compassionate but does not mess around when it comes to our pets. BTW, Dr. Hancock donates his expertise n years of time to MISSION WOLF outside of Gardner, co. Yes, I have had him become stearn about caring for my pet because i had a weak moment. He was more concerned than my stupid question n making sure I understood. My pet came first. My favorite professional tech is Wayne and he keeps the dynamics of this clinic top notch. I LIKE THIS CLINIC!

If I could give this veterinarian 0 stars, I would. I was warned by my next door neighbor on how rude and unprofessional they were. Well he was right, I have used this vet for 4 years or more and have 4 animals that go regularly for check ups and obviously if they need to be seen. The staff has been very rude to me before in the past, but I blew it off. Yesterday I called for some advice and they told me I need to get my dog in right away, but the soonest they could get him in was the next day at 8am (thought it was an emergency??). I can't explain how rude and unprofessional they were on the phone to me, Wayne the tech and Hannah the receptionist. I would like to clue them in that customer service starts on the phone and at the door. I will never return to the vet and better yet will never refer them out like I have done in the past.

The Doctor has a lot of experience but not a good "bed side manner". He was intimidated by my little dog that is a rescue that snaps. Due to his years of experience I kept going there for a few years anyway. a female intern works for him and really bonded with my little dog and she was very smart also so when she started her own practice I moved with her. Wow, the staff turned on me and my dog with a vengeance. You call that compassion?