United States Postal Service

Awful customer service and they loss packages but yet say they delivered them. If I could give no stars I would, some of the drivers are OK but the people who work in the office that answer the phone and wait the desk are the worst type of people.

I live in Piperton TN and the Collierville Postoffice is where our mail goes through. Our mail is getting delivered later and later every day. It is now 8:20 PM Friday evening and our mail has NOT been delivered YET! I know this because we have an envelope in the mailbox with the flag up AND I'm expecting a package to be delivered today. #9405510899614006645994. I am constantly checking online for the tracking information and all day up until 5:30 this evening the info stated that it has arrived at collierville P.O. at 4:03 AM Friday morning and pkg will be delivered today. At 5:30 there was another entry stating that the sorting was completed at 10:28 AM this morning! Why did it take 6+ hours to register online? AND WHERE IS MY MAIL AND PACKAGE??? This post office is the worlds worst for mail delivery at a REASONABLE HOUR!!!!! No wonder the postal service can't make any money. No good customer service.....no customers.

I can't gush enough about the employees at the Collierville post office. I used a third-party company to get my daughter's passport in 4 days (it takes 3 weeks for an EXPEDITED passport from the government). The company required me to take the paperwork to a post office to have it checked, witness her signature, etc. Yusef, the postal employee, said I needed her real birth cert—not a copy— so despite their busy passport schedule, he said I could bring it back in a few hours (another employee, Shauna, stayed later so Yusef could process it).. When I came back, he processed the paperwork and we left. An hour later, at the end of his day, Yusef called me on my cell phone and told me I was missing a document because he knew we were in a huge hurry to get the passport. I brought it to him—along with a pizza for him to share with the other employees. What a great, dedicated team of employees at the Collierville, TN post office!