Toledo Glass Inc.

The worst service I have ever seen. I am a GC and have worked with Toledo glass for years. They have never been great, but usually reasonable. I needed a small glass shelf and a custom sliding glass shower enclosure. Ordered the shelf and gave all the info to them about the enclosure. They said they would call me in a few hours. 3 days later I called back. they said no one was there that could help me and they would call me back. 2 days later I call again and get someone that can place the order. 2 days after the shelf is suppose to be in I go to pick it up. They have no idea where it is and will call me when they find it. 2 days later I call back, they haven't found it yet and will call me back. The next day I call back, they have no idea where the shelf is but have reordered it. It will be ready in a few days. I pick up the shelf and shower enclosure and take them to the job site. I have designed the tile work thinking I am going to have side rails that mount to the wall and asked for. There are none provided, instead there are cheesy plastic adhesive strips. I call toledo glass and am told by 2 people that there is no one there that can help me or even let me know if they can even get the side rails. I am told they will call me back "ASAP". I have never heard anything from them........I called them 7 times in 2 weeks each time they say they will call me back, never have they called me back or helped in any way.

We hired Toledo Glass to remove a shower enclosure in our master bathroom and install a new one. What we were left with was AWFUL!!! The original shower enclosure was removed, but the area was not cleaned or prepped for the new one...it was just put into place (barely) with crooked framing and glops of silicone at the base of the frame. To make matters worse, the workers did not protect the new frame/glass and we ended up with a new shower enclosure that had scratches in it. It does not end there... We were also left with stains in our carpet from the workers' inability to put tarps/blankets down before they started working and stains in our (brand new) bathtub from where they placed tools and their boots (yes they stood in my new bath without any covering over the tub). Shards/shavings of metal were also left in our carpet since they decided not to clean-up after their "work" was "completed." When we contacted the company about our experience, they were of no help at all.