In 1986 John bought a brand-new Ford Thunderbird. His pride and joy, however, it had a water leak! John knew exactly what was causing the leak – a missing body plug on the bulkhead. John took his car to the dealer for it’s first oil change and the leak repair. The next morning when John came to pick up his Thunderbird, he was told that it wasn’t ready. John asked why and was told the water leak was significant and the repair would take some time. John asked for the Service Manager and to be taken to his car, only to find that his pride and joy was stripped of it’s carpet and a black and silver tar like substance had been “painted” all over the bulkhead and engine bay! The Service Manger explained that they used an outside company to fix all their water leaks. When John advised him that simply replacing a missing grommet/body plug was all the vehicle needed, the Service Manager was incredulous. John proceeded to prove his point by pointing out the missing plug and water testing the vehicle, proving that the vehicle still leaked. The Service Manager stared at John in total disbelief. To make matters worse, in trying to repair the water leak, the sub-contractor removed the front driver seat, tearing the leather on the side. This misdiagnosis cost the dealership thousands of dollars for a new seat and the removal of the “tar like substance”. While the Service Manager stood looking at John, it dawned on John that there could very well be a business opportunity in repairing water leaks for dealerships.