Salon Tru

Love this salon! Reasonable prices. Have been getting hair cut by Kristine, she's amazing!

I truly can't say enough wonderful things about the friendly and talented staff at Salon Tru! I've been a client since day one and wouldn't consider going anywhere else. From Roxanne (owner), to Chris (manager), to Samantha (receptionist)... they are all extremely accommodating and true experts at their craft!

Been going for 23 years. My family now goes as well. All the stylists are great. Everyone asks who does my hair-I say I would recommend everyone. Most have done my hair at some point.

I wouldn't think of going ANYWHERE else! Great knowledgeable staff with genuine concern for your satisfaction. Easy in and out front and back parking. PERFECT!

Love this salon! My daughter is never a fan of getting her hair cut as she wants to be Rapunzel. The team at this salon are excellent with kids and the process is always smooth and comforting. The salon is clean, hip and friendly! :)

Professional, relaxing, awesome experience every time! I have been a Salon Tru customer since approximately 2007 & have never been disappointed. Chris is my stylist and he always does a fantastic job, whether I just want a trim or total change cut/color/style. You do have to think ahead and schedule appointments way in advance, but to me it is worth it. I have my cut/color appointments scheduled through the end of the year at this point and that is an advantage to me as I know when I will need a sitter, etc... Great salon & Aveda products are pricey but really great for your hair. My hair has never looked better.

Really poor customer service !!!!



We have been to the salon before and we loved our stylist ! She was great and was very receptive to our requests. Unfortunately she moved recently to a different salon in Birmingham. We still decided to stick with the salon.



We had scheduled and confirmed an appointment for my wife's hair cut. This was imperative to be done that day as she had a job interview in 2 days. I was going to pick my wife up and bring her to the salon. As I was to leave my work a few minutes late, I asked my wife to call and let them know that she will be running a few minutes behind. The lady at the desk said that she did not think it was going to be possible to do it. I then spoke to the lady myself and told her why it is important. I told her that they should not make a big deal out of this as we have been there early the other appointments and have had to wait for half an hour to an hour. She said that there is nothing she can do. I told the lady that this is extremely unprofessional especially because sometimes delays are possible and can happen on either side. She then started saying that I was unprofessional to miss the appointment,



C'mon, gimme a break !!! We reached only 5 minutes late !!!! And they cancelled our appointment !! The stylist (Rebecca) came out and said she cannot do anything about it and all her appointments are double booked. I was very surprised with this. How can u confirm an appointment, and then crucify your customer because they are 5 minutes late. I am a physician and I see my patients even when they are 30 minutes to an hour late. I always think that if they never had to make it, they would never have come ! The fact that they tried makes me want to help them in anyway I can.



I don't think that this attitude is going to take this salon far. That desk girl needs to get some serious training in hospitality and customer service. If you cannot do the job, let someone else do it for you !



We have been pretty let down by this salon especially because

1) They confirm you and they keep the right to cancel even when it is a delay of 5 minutes. They don't feel guilty when your time is wasted !

2) They don't care what is happening in your life and what situation you are in.

3) They double book their customers. So your time is never exclusive. It's like sharing a cab. The taxi driver tries to make a buck off you as much as he or she can.



If it was not for the interview, I would have let this go. Hence you would not see an more reviews from me because I do not usually make a big deal out of it. I would have even tried to reschedule it for some other time. The fact that it doesn't make any difference to them, is what's appalling.



We are sticking with our stylist in a new salon. Why do people think that they are "exclusive".



You are NOT !