Pattons Fine Jewelry

I brought my platinum yellow sapphire ring in to be repaired when the stone was knocked out. Patton's was no longer a State Farm approved business as they were a few years ago, however they told me I could go to them if I chose. So I did. I was initially given a quote of $250 by Cheryl to repair the ring. After I mentioned it was an insurance repair, the quote was changed to $400 "because I forgot the resetting fee". As I was leaving, Cheryl mentioned something about the "gold prongs". I stopped and reminded her it was a platinum ring and a yellow sapphire, that I had appraised at their own store. She said "ok". After I got home, I realized the receipt they gave me stated "White Gold ring with loose yellow stone". I then remembered Toneisha mentioning the rhodium, which is used to make yellow gold appear white. Worried, I called the store back and spoke with Dwayne, to let him know of the receipt stating white gold, Toneisha's comment about rhodium, and to confirm they understood the ring was unstamped platinum and needed to be repaired as such. Dwayne put me on hold and came back to tell me they tested the metal as white gold. I told him that I had paid a hefty $80 for an appraisal from their own store, which described the ring as "electronically tested, unstamped platinum". Since they were contradicting themselves, I requested a refund for the $80 appraisal. I had been insuring the ring the entire time based on their appraisal which they now claimed was incorrect. I stated I wanted my ring and stone back to have repaired elsewhere, as I no longer trusted this company. As I went to reach for the ring, he very aggressively snatched my own ring from my hand and stated through gritted teeth, "DON'T TOUCH". I got my phone out to call my husband, and to ask him to call the police and to come down to the store. The man asked for my credit card. I assumed he was refunding my appraisal fee per my request, so I gave it to him. I still don't know what he did with my credit card. I told him I was filing a complaint with the BBB and writing online reviews so other customers would be aware of my experience. He threatened to sue me for slander. After I left, I realized he still had my appraisal paperwork. I knocked on the door again to retrieve it. I then asked for my credit card refund receipt, and he stated "You're not getting a refund." I was shocked. I still don't know what he did with my credit card if he wasn't refunding me. I immediately called State Farm and told them all of the detail of this incident. They took down all the information and were very thankful, and I am taking it to a different jeweler for repair, and now I guess a new appraisal since the one Patton's themselves gave me a year ago is incorrect according to their own admission today.

I brought my bracelet to Patton's Jewelry to have two new charms attached. When I returned to pick it up, they had ruined all of the charms by "polishing" them so much all detail and antiquing was erased, including the artist's signature on the new charm! This was not requested nor was I informed they would do this. Upon questioning what happened, I was treated very rudely. I believe anyone can make a mistake. With that in mind, 24 hours later I returned to Patton's to allow them the opportunity to return the charms to their original condition. At this point I was treated disrespectfully! I was asked to wait 15 minutes, after hours, to "re-antique" the charms. This turned into an hour wait and now my charms are worse and uglier than ever! Please reconsider bringing anything of value or sentiment to Patton's for repair. I am very unhappy, & no restitution was offered. I have never been treated so poorly by rude and arrogant business people.

If you are looking for the most courteous staff, the most beautiful jewelry, Patton's is your place to shop. I have shopped with them for over 20 years and have never been disappointed. Thanks to the entire staff. Jackie Givens

Best customer service of any jeweler in Baton Rouge! Excellent quality for reasonable prices, great selection. Expert jewelry repair.

Beautiful store, quality jewelry, excellent selection and superior customer service. Also expert jewelry repair. Make them your jeweler. I did.

This is my favorite jewelry store. The staff are very professional and friendly and the service is excellent. I will always be a repeat customer. Even my husband likesthis store.

This store is great. Love everything they have and if they don't have it they will find it or make it. Great service and great employees. Loved every minute of it.