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AKA

National Car Rental-Austin Int'l Airport

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KA
Keith A.

11/23/2016

Overall
Selection
Service

Was quoted a 5-day rental rate of 330.00 when I made my travel reservation via my corporate travel agency. Flight out was canceled 3 times and the travel agency changed my 5 day rental to a 4 day rental. National took that opportunity to double my rental rate - for fewer days - and bill me a total of $664.00. Upon questioning this on the phone, I was told they could do nothing because that's their policy. My policy is to never rent from them again.

JP
Joe P.

10/29/2016

Overall
Selection
Service

We travel to Austin several times each year. Always use National for car rental. They never fail to provide fast service, nice clean cars, and love that we can choose the car we want.

JM
Jackie M.

05/19/2015

Overall

at least twice a year I pick up a car at Austin airport and drop at San Antonio. I never had a bad experience with National and the Emerald Club.

anonymous

02/24/2015

Provided by Superpages
Overall

Quick in and out service and wide selection of vehicles. The only reason I do not give them a 5 star rating is because they need to do a better job in washing the vehicles.

anonymous

12/23/2014

Provided by Superpages
Overall

While the rental itself was fine, it was the follow-up service that was dissapoinining. I lost a pair of reading glasses in the rental car, and actively tried to retrieve them with the help of the National/Alomo lost and found (L&F) office at the Austin Airport location, but to no avail. The person responsible for the L&F neverf answered the numerous calls I made. She'd call me back only a couple of times after my multiple voicemail messages, but then would not even follow up after she promised she would call me with the report a couple days later. I left more messages afterwards as I need these glasses back, but never subsequently heard from her - too bad!

HW
Henry W.

11/23/2014

Overall

This is the worst national Car Rental I have ever had....!!! I am an Emerald Club member and have been renting from National for over 14 years on a large corporate account. I often rent in one city in the state and drop in another in the same state when I fly home. When I dropped the car at DFW I was informed that I had been charged 30 cents per mile. Never has that happened and I got highly upset. It took days to get this resolved and I found that the mileage charge was unique to Austin Bergstrom airport and no one could correct it but them. Finally I had the charge removed but it is a total ripoff...DO NOT RENT FROM NATIONAL AT BERGSTROM....!!!!!

Details

Phone: (512) 530-3500

Address: 3600 Presidential Blvd, Austin, TX 78719

Website: http://www.nationalcar.com

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