TomKat Jewelers

TL;DR My fiancé went to TomKat to get a stone set in my engagement ring. Instead of fitting the prongs to the ring properly, Kat hollowed out the prongs which made the diamond loose in the setting. I had to spend $500 to get it fixed and she doesn't think she did anything wrong... Said "it's ok if the diamond is spinning around in the setting" DO NOT GO HERE.

My fiancé took my engagement ring and a stone he purchased separately to be set. Kat did the work, and about a week later I noticed the setting was loose. I took it to my family jeweler who said it appeared to be broken because of how the stone was sitting in the setting. He advised me not to wear it because the center stone was so loose. So I took it back to Kat and she said it would be fine and its normal for the stone to be turning in the setting. But she agreed to try and tighten it more. In doing so, she bent the metal on the prongs making them rough to touch. At this point, I refused to let her touch it anymore so I took the ring to a jeweler that is familiar with the designer. This jeweler informed me that Kat had hollowed out the prongs in order to try and fit the stone in. They also said the prongs were now too thin to adequately hold the diamond, and they were shocked that I had successfully worn the ring without the diamond falling out. They were not comfortable trying to fix her work, because she had damaged it so badly, so they advised me to send the ring to the designer to have them completely remove and rebuild the prongs on the ring. I decided to do this since it was the only real option.

Once we got an estimate for the price to fix the ring ($500), my fiancé went to Kat and explained the situation to her. She asked why we didn't let her fix it, to which he of course responded that we already had and she just bent the metal and made it worse. She tried to defend herself by saying that she did nothing wrong etc. and claiming that the $500 fix is what we would have had to do if we wanted it done any other way than how she did it. She believes she did the correct thing, however, after speaking with 3 jewelers and the designer, everyone else was absolutely appalled at what she had done and had never heard of anyone doing that before. In addition, when my fiancé asked her if she had even checked to make sure the diamond was not loose when she set it, she admitted that she had not checked the setting before giving it back to him. At this point, she has only refunded the money we paid her.

I would not go here ever. I went in spoke with the owner (women) ..i asked for a real diamond she put in a fake diamond and said sorry you still need to pay me. I had to take it to another place to get it fixed. I would never go in there again. Even if she was charging $1.00 or giving something away for free dont stop.

I took a ring in to have a diamond set. Kat had to cut the mounting and insert a new head, when was done very well. However, when she did that one of the diamonds in the shank became loose, and in the process of fixing that, she apparently used tweezers on the diamond and basically ruined it. Never said a word about it, and I didn't realize it until I looked at it a couple of weeks later with my loupe.