Mainstream Electric, Heating, Cooling & Plumbing

Dear Rathdrum77, We at Mainstream Electric are disappointed to find your unhappiness re: the $49 dispatch fee, which was disclosed up-front prior to you choosing to schedule an appt. Like with all things, there are 2 sides to every story. In addition, compare jeans sold at Nordstrom vs jeans sold at Walmart. Because the price is higher at Nordstrom, does that mean that "they are ridiculously high?" Like with all retail services, there are different business models & pricing. I can't explain why your other 3 bids were far less; however, I do know that we know the cost of doing business & that you had a drug-free, background checked, uniformed, professionally trained licensed journeyman electrician arrive at your home within a guaranteed 2-hour appt window, we called 20 minutes prior to the technician's arrival. Also, that electrician's van is stocked with many parts & tools, so he could have performed the work right then & there upon your approval. Again, you were given a choice. Once the work was complete, we back our work with warranties & guaranties. Our employees at Mainstream Electric are also paid well and receive full benefit packages; we refuse to profit off the back of our employees. I have to ask how do other companies do FREE estimates? Your response is done online anonymously. How do we even know you're a 'real' customer? After EVERY single service, we perform what's called a "happy check." Our client care representative would have asked you two questions: 1. did your electrician from Mainstream Electric provide outstanding service? 2. are you 100% satisfied with the service call? Without knowing who you are, in all fairness, how can a company resolve your frustration when there was no direct communication but is venting behind a computer? One more thing ... 65% of Mainstream Electric's business for many years in a row comes from REPEAT business. This tells you that the thousands of clients we serve on an annual basis are satisfied with our employees, our service, our pricing, our workmanship ... they keep having us back!!