Irina Jasper Inc

Dr. Jasper is knowledgeable and friendly. Her staff is terrible -- rude, incompetent, and untimely. There is little privacy -- much discussion takes place right next to the waiting room where everyone can hear, and there is no curtain around the exam room doors, so there is a direct view inside to where you are sitting with a piece of paper to cover you when the door opens.



Here are some of the unacceptable problems I encountered.



I signed a release form for the doctor to get pertinent information from a previous doctor. That previous dr called me to confirm that I wanted the info transferred. When I asked Dr. Jasper's staff for the information, they recalled being contacted, but had lost the information. I asked them to recontact the past dr to get the info again. Four months and many phone calls later, I still do not have the information!



When you have tests done, the dr tells you that if you don't hear from them in a week, that means your results are fine. I had tests done and heard nothing. Several months later when I went again I asked to see a copy of the results. I was the one to notice that I was given the wrong test!!



Once when the Dr was out, the staff referred me to Urgent care. I made an appointment with Dr. Jasper a week later for follow up. Urgent Care had no record of my tests. I had to have them all redone. This time I insisted on seeing my results. Over a week later (when I was told the test results would be ready in 3 days) only half the results were in... and I was given an incorrect test, AGAIN!!!



For the next week and a half I called every other day asking about the rest of the results. Every single time, they told me that they had already given me the results and I had to explain again that I only got half the results. The receptionist kept telling me that she didn't have time to find out where the rest of the results were, or if the tests had even been done. I finally went in to try to talk to them in person and was rudely told by the doctor, nurse, and receptionist in front of an entire crowded waiting room that they were too busy to talk to me that day and I should come back later. Two and half weeks after I had the tests done (for the second time).



I cannot deal with them anymore and will have to go to a third doctor to try to get the remaining tests. I have a feeling my insurance company is going to have a problem with the same tests being ordered three times in one month.



To summarize: I was treated rudely, not given my results, had the incorrect test done on me on two separate occasions, and had results disappear twice as well.