Mac Haik Dodge Chrysler Jeep

Prior to and during the sale, service is great. God forbid you should have a question or concern after the fact. I reached out to my salesman two days after the sale with a question and never received a response or acknowledgement. The following day, I left a message with a sales manager to express my concern - no response. I definitely will not be referring any friends or family to this dealership. I should have gone to Helfman Dodge.

I bought a new 2015 Godge Ram Longhorn over the May 9th weekend totally over the phone and internet using email. My salesmasn, Juasn Borrego was a big help in getting the truck delivered on Monday. I received the truck I wanted at the price I wanted. I highly recommend MacHaik and Juan for working with me and giving me a fair trade in value sight unseen.

I will never ever go back and I will make it a point to tell everyone I know not to go there. Bought a new car from them and traded our old car. We are now about to have to make payments on both because they have not paid off the load on our trade in. We do not have the money for this and I would have kept my car had I known I'd have to be making payments on a car I no longer have. Very very upset. My new goal is to stop people from using them.

John took time to help us figure out what car best fits our needs. We wealked in not knowing what car to get but he walked us through all that Jeep has to offer and we landed on Grand Cherokee and now we love the car. Very patient and very knowledgeable.

Was intereested in buying a Ford after driving Chevrolets for 50 years because of the Eco Boost motor and bieng in and testing several friends vehicles. Came into the dealership and was able to purchase a new f-150 with ecoBoost motorwith staisfactory terms and price.

Went to the dealership with a pre-approval from my preferred financing vendor and gave it to them and let them know the truck I was interested and the price on the website that was $28,143   sales person Jeff said he had to check that because he does not know pricing. Jeff called and told me that everything went through and i could pick up the vehicle I liked (when I got there the next day we spoke with another salesman Anthony since Jeff was busy) . When i got there we went over all the terms on a 4 panel bidding sheet he told me that the price was now 29,999 because the website shows cash only prices I let him know that was not listed anywhere and he said he understood but that was a cash price and they could not honor it I told him i would agree to that price if they paid off my trade in (2735) and gave us 2000 down he agreed and we both signed the paper. They then took me to financing and explained all the details as we spoke I said that was correct and then they explained that they could not use my preferred vendor and preapproval because they declined me I asked why and he said because of my debt to income ratio and called someone over at my lender to "verify" I said reluctantly agreed because I did not understand how i could get denied after a preapproval ( later I spoke with my finance company they said the reason they said no is because the price was hiked up and it was a 2010 at 95000 miles so the pricing was not approvable) .....they then had me sign and initial blank documents for the truck and handed me brochures for the warranty they said they provided for gap coverage and a 1yr warranty later the finance guy ran them through the printer folded them and handed them to me and said congrats on the car. It was not till I got home and was about to add insurance to the vehicle that I saw they changed most of the information from what we agreed on they put a higher price for my trade in pay-off and then listed that we still owed them 900 so they never added the pay-off and additional 2000 dollars for it then said my 1000 dollars was a 100 dollar payment (guessing they were going to use the rest of it on the trade in) so now they have us listed for a 2010 truck at 680 for 72 months they never added the 2735 to pay off the vehicle and they have a trade in . I went back to speak with the finance guy he directed us to the used car manager and That gentle man (I use the term very loosely) basically did not address the blank documents the higher pricing or they did not pay off my truck and provide the 2000 we agreed on the company said they have a signed contract and i better come up with the money or i get a repo. I let them know there was no way we could afford the vehicle with the pricing they put on the contract and they were not concerned one bit I was quite appalled by his behavior overall until I spoke with the General manager showed her the documentation proving the numbers were wrong and asked her to produce the worksheet we signed prior to going to finance and she did not care either and told me to leave her dealership. So now i know even though I was referred to the company from my finance company they were out to rip me off from the moment i walked in there I cannot blame that on my lender because I felt that the company would work in the best interest of me and the referral company but I have quickly seen that is not the case they are liars and cheats and they ALL practice dirty tactics in that particular dealership to line their paychecks at the customers expense

Mike was a pleasure to deal with and did an outstanding job. I appreciate him going the extra mile and picking my wife and I up at the Austin airport and driving us to the dealership, we would definitely deal with him again.

Dale's a nice guy but either needs to pay closer attention or be more forthright with the internet advertising. In my particular case the vehicle I purchased had $3,000 in rebates listed in the advertised price even though $4,500 in rebates were available. When I queried Dale about the difference he explained that the $1,500 difference was already included in the sales price of the truck. Sorry, but a discrepancy like that leads to mistrust on the part of the customer. Had the full $4,500 been listed in the Ad I would have had no doubts at all and would not have brought the matter up. Love the truck and would not have traveled all the way from NM to purchase it if it wasn't a competitive price but still feel like the dealership kept some of the rebate money that was due to me. But as mentioned before Mike was a pleasure to deal with and we are very happy with the vehicle.