Charles Giordano - State Farm Insurance Agent

I�m not one to speak in a negative manner but I owe it to the people that are thinking about doing business this Laura McKay herself.
Laura was friendly and attentive when we first reached out about insurance. We communicated via personal cellphone and she was extremely quick to respond. After a few months our bill drastically increased month over month so my husband and I would reach out to her via personal cell for questions in regards to the bill. Since we were in the works of switching our auto loan to StateFarm with Laura she would respond to our bill questions but extremely delayed only for her to follow up with the auto loan question. Once we decided to switch over our auto loan and declined financial advice she stopped responding to our text. Her last response was. �This is my personal cell please call the office�. I responded asking her to please assist us in cancelling service back in March and no response. I emailed her several times and communicated that we have switched services to please contact us to ensure there is nothing else that needs to get done and no response. We now received a bill from statefarm triple what our normal bill was and I try to communicate with her one last time before posting my feedback she referred me to the front desk number where no one can assist us with our questions and just refers us right back to her. She has now blocked our number and refused to assist us and we are left with a huge bill no one can explain.
She is NOT trying to help you. She will make her sale and do whatever to make her sale and once she�s done she will have no part of communication. I would stay away from Laura and her firm.