Audi South Austin

The staff seems really nice before you buy, but once the transaction is done, they don’t stand behind their sale very well. I paid $550 to have my car registered out of state (I also paid to have it shipped to my home), but the registration was botched and my car was not legally registered when it arrived. I went through a lot of time and effort and finally had to have my insurance agent go directly to the department of motor vehicles to have it done right. Even then, my car sat for 5 days, because it was not legally drivable until was able to get my agent involved. I made my disappointment known in paying all this money for zero value received and asking to have at least part of the fee refunded. Craig, one of the managers, said he would consider it, but then delayed and delayed a response. I had to keep calling him back; it was never the other way. He finally said they were not prepared to do anything. You would think after 53 straight months of record Audi sales nationally, profits would be robust enough to easily afford a small refund, if not for fairness’ sake than to preserve goodwill. Unfortunately, it seems that record sales can also breed arrogance. In the end greed won out. My advice – get everything and writing, don’t rely on promises, make sure everything is exactly as you want it before money changes hands. Better yet – just shop someplace else.

From a very frustrated customer.

The sales guy's there have a awful attitude. Let's start with the first impression... You don't have to come, I can take the order over the phone... Yes just like a pizza. How impersonal.

We decided to go any ways and end up ordering the car and wait 3 mo. Yes 3 months! Finally car is here and....sales guy is his day off...and been told that we have to wait for him, really?

Decided to go anyways, once again, and the "mngr" can't even get the #'s together and start giving us attitude just because we ask for our corporate discount and the price and the previous arrangements for the trade in value.

We end up not buying the car and went somewhere else.

Think twice b/4 you gi there.