The Moving Guys

A horrible decision that I will regret for a very long time. Movers showed up an hour late in a truck that was too small. I told them that although we had a 3 bedroom house, we had a lot of large antique furniture and stuff in the garage, so they needed to assume 4+ bedrooms. My husband told them the truck would be too small but they insisted they could pack it well enough. The movers were nice, and hardworking, but they were not at all careful with our stuff. My husband requested they put the large furniture in first so that when they ran out of room, we could move the boxes ourselves. They didn’t and ran out of room. The 2 or 3 pieces we wanted moved the most, now wouldn’t fit into the truck at all! They offered to drop off a load , then come back and get the rest. They’re paid by the hour and we lived 2 hours away. No thanks. They brought our stuff to our temporary storage unit. They dropped box after box off the truck. Sometimes, an entire dolly full of boxes would crash. And, a unit that should have been twice as big as we needed was full to the front because they put it in there so poorly. We spent hours taking stuff out and re-arranging so that we could rent a trailer and bring up the rest of our belongings to put into storage. As we did, we noticed that the top of the washing machine was dented in. The washer was in perfect condition prior to this. The next week I received a phone call saying my check had bounced. I had made an agreement with the owner and the scheduler that they would not cash the check until the end of the week when our money came through from the sale of our house. My bank charged me an overdraft fee for a check that was postdated and never should have been cashed. Then the lady (I can’t remember her name, the spouse of the owner) called yelling at me, telling me that I needed to resolve it and I wrote a “hot check” and needed to fix it. I told her the money was in there now, and I had no problems paying for services but that I wasn’t available at that moment when she wanted me to come in and she said she wouldn’t put the check through again. She threatened to turn me into the DA then HUNG UP ON ME. I have never in my life dealt with someone with such rude customer service! This lady was awful. I then called the owner (the guy) and told him what was going on, and he was professional. He said he remembered our agreement and it was probably his fault and they would waive the overdraft fee. We set up a time we could meet so I could pay cash and be done with it. When I went to meet, he was over an hour late. I paid and figured I would just put this whole bad experience behind me. Until now, when we started moving things from storage to our home. We have found entire boxes that have had glassware or dishes where everything is broken. This isn’t my first time moving, I know how to pack and packed things with care. Yet there was glass all over when we started moving boxes. Several pieces of antique furniture have dents or chunks out of the wood. The more that we move into this house, the more I find broken, ruined or damaged. Hiring the Moving Guys was one of the worst mistakes I’ve made. And I’m writing this review to help others so that they will not make the same mistake.

Never used anyone but myself to move before. These guys worth every penny, really fast